Main Menu
Home
Customhouse Brokerage
Express Clearance and Delivery
Forwarder Partnerships
Export Services
Compliance
Duty Drawback
Advanced Technology
Shipment Tracing
Superior Customer Service
Conversion Tools
Sitemap
Links of Interest

 
 
 
 
Frequently Asked Questions

 
 
 
 
Headquarters:

210 East Sunrise Highway
Valley Stream, NY  11581

Telephone: (516) 594-9771
Fax: (516) 594-9779
 
 
 
 

Superior Customer Service

PDF Print E-mail
    
Tired of being transferred directly to voicemail every time you try to call your broker or forwarder? Fed up with having to navigate a complex phone menu system just to get to a human voice?

Joseph Smith Company features a highly attentive and personalized service with a focus on quality.   When you call us, you’ll always get friendly, knowledgeable representative on the phone – and fast answers to your questions. Our very low employee turnover rate ensures that you won’t have to explain your unique business requirements over and over again to a new set of service representatives. We will actually get to know your personnel, your company, and your products and we accept responsibility for always handling our shipments properly.

As a mid-sized service provider, we have the resources needed to get the job done right: a state of the art computer system, a highly trained and experienced staff, and formal set of quality policies and procedures. 

We also have something the global giants don’t offer: a flattened corporate hierarchy – with company owners and top management personnel directly involved in the day-to-day operation of the business. 
Discover what the editors of Inc. Magazine, Harvard business Review, and other have been said: the quality of a businesses services are directly related to the proximity between the top management and the paying customer. This is why small sole proprietors as well as large companies such as General Electric, General Motors, and Scandinavian Airlines use our services.

Contact us today to see how we can help your organization.
 
 
 
 
Joseph Smith Company offers a full range of import and export services. Call us toll-free at 888-4-JSMITH (888-457-6484) to see how we can put our experience to work for you.

Click
here to request a free brochure.

Joseph Smith Company is not a licensed OTI. All OTI services will be provided via referral through licensed OTI providers
 
 
 
 
Did you know..

that the average business executive spends over 73 hours per year on hold?


 
 
 
 
rf245363b.jpg